What & Why?
Todericiu & Rădulescu (2020) state, “Knowledge management (KM) is about successfully getting the right knowledge to the right person at the correct time.” KM can improve employees’ ability to share knowledge and access information in order to make decisions or action plans that lead to improved outcomes. It also refers to the processes for gaining, documenting, storing, and sharing tacit and explicit knowledge using technology (Petrides & Nodine, 2003; Nath, 2015; Todericiu & Rădulescu, 2020; Reiser, 2001b).
Knowledge is an asset that can make or break a company. Here are a few of the many benefits of KM:
faster and better decision making,
encouraging innovation,
improved productivity, and
prevent loss of knowledge (Todericiu & Rădulescu, 2020).
In light of a growing teacher shortage, KM could be a promising solution for education. Onboarding new employees quickly and efficiently may help retain teachers. KM can help identify areas in need of additional attention, which should lead to improved student outcomes (Petrides & Nodine, 2003).
Here is a video that describes the concept of KM.
Knowledge Management & Instructional Design
According to Reiser (2001a), instructional design (ID) includes analyzing learning and includes the progression from design through implementation to evaluation of resources used to improve learning. Since the 1990’s when computer technology became more available, the interest in and demand for ID using this technology has grown (Reiser, 2001a). In the wake of the pandemic, it has gone from being an area of interest to a necessity.
KM relies on good instructional design. Many people are using technology to learn, and good ID will allow them to receive instruction and get support when and where they need it. The Web 2.0 capabilities can be utilized in ID to create interactive content, which allows for collaboration and construction of knowledge as a group, and it allows for trial and revision of materials and processes (Reiser, 2001a; Reiser, 2001b). KM can use ID to create content that is scaffolded so skills and knowledge is developed in a sequence (Reiser, 2001b).
Learning More – Article Summaries
The article examined KM in education and puts it in the context of the demands for data, accountability, and school improvement. KM provides a way for all staff to use technology to gather, distribute and share information in order to make decisions about policies, programs, and student outcomes. They discuss the need for a balance between the tech culture and information culture. People, processes, and technology/information systems are three core resources to consider when implementing KM. All three are important, but people are the driver and technology is a tool. Barriers to KM are also discussed. The Data-Information-Knowledge (DIK) continuum is described as a way to assess the strength of KM. The authors also provide a list of suggestions for implementing a KM framework (Petrides & Nodine, 2003).
When examining KM as a strategic initiative in an IT company, similar ideas emerged. One such idea is that technology is a tool, but the importance of people, conversations and collaboration is paramount. Collaboration is important for sharing experiences and best practices, and helps to create a feedback loop to ensure that the desired outcomes are being produced.
A list of benefits that KM can provide to help a company succeed was included. The importance of a good information system was emphasized for generating, storing and sharing knowledge.
The case study results provided insights for anyone who is thinking about implementing along with food for thought about training (Todericiu & Rădulescu, 2020).
Web 2.0 for Knowledge Management in Organizations and Their Effects on Tacit Knowledge Sharing and Perceived Learning
The article examined KM in light of the Web 2.0 technologies. The rich user experience that Web 2.0 applications provide is an important factor for collaboration, which allows many people to share knowledge.
KM can be done at an individual level within a workplace. This includes wikis, blogs, and podcasts done by individuals that are shared with the whole organization. The context for individual KM must be considered, and co-worker/supervisor support and incentives both have a positive effect on participation. Wikis and threaded discussions can also provide structure for learning experiences, which leads to more sharing of tacit knowledge and a higher perception of learning.
Recommendations for how to implement KM strategies were given. It was noted that employees appreciated the Web 2.0 KM platforms because it provided them with previously inaccessible knowledge, and it was convenient (Nath, 2015).
References:
Hamilton, S. (2018, January 28). Etec510:organizational knowledge sharing practices. YouTube. Retrieved March 20, 2022, from https://www.youtube.com/watch?v=v3VCFuxz0l8
Nath, A. K. (2015). Web 2.0 for Knowledge Management in Organizations and Their Effects on Tacit Knowledge Sharing and Perceived Learning. Journal of Accounting, Business & Management, 22(2), 11–22.
Petrides, L. A., & Nodine, T. R. (2003, March). Knowledge Management in Education: Defining the Landscape. https://www.issuelab.org/resources/11960/11960.pdf. Retrieved March 19, 2022, from https://annuals.issuelab.org/resources/11960/11960.pdf
Reiser, R. (2001a). A History of Instructional Design and Technology: Part I: A History of Instructional Media. Educational Technology Research and Development, 49(1), 53-64. Retrieved from www.jstor.org/stable/30220299
Reiser, R.A. (2001b). A History of Instructional Design and Technology: Part II: A History of Instructional Design. Educational Technology Research and Development, 49(2), 57-67. Retrieved December 7, 2019 from https://www.learntechlib.org/p/92930/.
Todericiu, R., & Rădulescu, V.-A. (2020). Benefits of Knowledge Sharing within an It Organization. Management of Sustainable Development, 12(2), 31–35. https://doi.org/10.54989/msd-2020-0010
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